Mia Melanson
President

Highlights of Qualifications

•  National sales support manager, consultant, trainer, coach, and speaker
•  Proven success in contact center performance management
•  Recipient of Prime Computer Excellence Award for Sales Support & Marketing, Member of Who’s Who in the World and Who’s Who in Information Technology
•  MBA Northeastern University

Summary of Consulting Experience

For the past fifteen years, Mia has created and delivered organizational and professional development programs for customer contact centers within both entrepreneurial organizations and Fortune 1000 companies.

Through her firm, Performance Consulting, Ms. Melanson works primarily with professionals in high customer contact functions where performance impacts profit on a daily basis. In addition to classroom training, Ms. Melanson provides clients with industry standards and best practices for improving processes while reducing costs, defining roles and responsibilities, and improving relationships with customers resulting in increased customer loyalty. She also instructs students at Northeastern University’s School of Business where she is an adjunct faculty member.

Before founding Performance Consulting, Mia was a Manager in Sales Support at Prime Computer, Inc., responsible for both strategic and tactical aspects of marketing campaigns and sales support programs. These initiatives generated measurable results including new accounts. Prior to joining Prime Computer, Mia was involved in Theatre Arts as an actress, producer, and publicist.

Ms. Melanson has authored articles and books on coaching, telephone communication skills and stress management. She is a member of the Association of Support Professionals and a Help Desk Institute Authorized Training Partner.